Customer Service

Call us Toll-Free at 1 (888) 509-4492 

Email us at sales@earlybirdstores.com

Shipping

    US Shipping Rates

    Want to know how much a product will cost to ship?
    Our superior-quality products are shipped directly to our customers using high-quality, ensured transportation companies such as Yellow Freight, Viking Freight, UPS and Federal Express. Enter your zip code on the Shopping Cart page and we will calculate the approximate shipping costs.

    International Shipping

    Currently we do not ship internationally.

    Shipping Restrictions

    Due to manufacturer restrictions and domestic regulations, we are not able to ship our products to all geographical locations and address types. Below are some general guidelines.

    1. Our site does not currently ship to P.O. Boxes.
    2. Our site does not currently ship to military APO/FPO addresses.
    3. Most items do not ship to Alaska or Hawaii. However, some do and you may check the product page to understand product specific shipping restrictions.
    4. Our site may choose to add to, subtract from, or otherwise alter these shipping restrictions at any time. Shipping may be available for a wider range of countries in the future as well. Check back for any policy changes.
    Delivery Times

    Our products swiftly arrive at our customers' doorsteps within a few days in sound, ready-to-assemble condition! Delivery times can vary for each product based on the delivery location and the size of the product. You can view estimated delivery dates for individual products by entering your order number on the Track Your Order page. Due to the size of our products, ground shipping is the only shipping method available. If you are still unable to track your order, please call us at 1(888)509-9676 or email us at sales@earlybirdshops.com for further assistance with tracking.

    How is my total delivery time determined?
    The total delivery time for your order is calculated from the time your order is placed until the time you receive it.

    Pre-Ship Processing Time
    The time it takes from when you submit your order to when the product leaves the warehouse. This time is needed for products that are shipped to you directly from our warehouse.

    Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.

    Freight Delivery

    What is Freight Delivery?
    Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).

    How do I know if a product requires freight delivery?
    Enter your order number on the Track Your Order page to learn if your product requires freight delivery.

    How are delivery arrangements made?
    Our warehouse constantly stocked allows us to expedite the shipping process. Our customer receives their new purchases within a couple of days, guaranteed! The local freight driver should call you to arrange an appointment within 24 hours of delivery. The delivery will need to be scheduled and taken within 48 hours, otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries can be scheduled for an extra fee.

    What does freight delivery include?
    Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called “tailgate delivery.” It does not include delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.

    Do I need help to move the product inside?
    If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck into your home.

    Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements if moving your item inside is necessary.

    Most freight carriers offer special service options (such as transporting items from the truck into your house, apartment, or office), which you may arrange directly with the freight carrier company. These typically involve additional charges payable to the freight carrier upon delivery.

    What if I'm not home at the scheduled delivery time?
    Freight drivers are expected to provide reasonable advance notice of delivery day and time. If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.

    What should I do when the delivery arrives?
    The most important thing to remember about freight carrier deliveries is that you inspect the package at the time of delivery.

    If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt.

    Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.

    It is your responsibility to check that all items are correct and that all pieces are accounted for before you sign. If you do not note specific shipping errors, we may be unable to replace your order.

    UPS/FedEx Delivery

    Some of the items are delivered via UPS/FedEx and may not require a signature upon delivery.

    Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage, please contact us immediately or on the next business day so we may assist you in the replacement of your order and file the proper claim with the shipper. Failure to do so may result in us not being able to replace the damaged order. We may require photos of the damage. In many cases, the shipper (UPS/FedEx) may want to inspect or pick-up the damaged item.

    Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. Should the order ship before the cancellation process has been completed, any restock fees, as well as outbound and return shipping charges will apply. Cancellation of Same Day or Next Day shipping items must be made within 2 business hours of your order. Request to cancel or change all other orders must be made within 24 hours. CANCELLATION REQUESTS CANNOT BE GUARANTEED! 

Privacy & Security

    Our Privacy Policy

    Our Commitment To Privacy
    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect
    This notice applies to all information collected or submitted on our websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

    Name
    Address
    Email address
    Phone number
    Credit/Debit Card Information
    (etc.)

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:Name
    Address
    Phone Number
    (etc.)

    Security

    Security for you
    EarlyBirdShops.com is an advocate of protecting your right to privacy. We have researched multiple credit card authorization systems and have chosen Authorize.net , which is noted as having the best security in the business. Authorize.net uses FraudScreen.net, which provides strategies and customer service tools to protect merchants from fraudulent transactions.

    In addition to using a secure system, make sure to turn your browser off when you are done using your computer. This is especially true when using a public computer.

    EarlyBirdShops.com is also a registered member of our local Better Business Bureau of North East California and an active participant in the BBBOnLine Reliability program.


    Safe & Secure Shopping

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Please click here to review our security pledge.

Product Materials

Ordering

    First-Time Ordering

    Placing Your First Order
    It's easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone. Contact us now at 1(888)509-9676 to place an order!

    Finding Items
    You can search for items using either the top tabs or the left side category links. As you click into these links, you should have the option to narrow down your selection again by using the links on the left side. A keyword search box is located in the top left corner on every page of our store.

    Adding Items to Your Shopping Cart
    When you are ready to purchase an item, simply click the "Add to Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the top tabs. While you are shopping you can access your shopping cart anytime by clicking on the link that says View Cart' at the top right of any page.

    Proceed to Checkout
    Once all the items you want to buy are in your Shopping Cart, enter your zip code to calculate the shipping cost. When you are ready, click on 'Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary.

    Cancel or Change Order

    If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy.

    In order to request a cancellation or change to your order, please call 1(888)509-9676. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.

    Payment Methods We Accept

    We guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

    Credit Cards
    We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

    Sales Tax

    Items sold and shipped to California are subject to sales tax. Laws require that we charge sales tax on the product value of the order.

    Tracking Your Order

    Enter your order number on the Track Your Order page to track your order. In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases. If you are still unable to track your order, please call us at 1(888)509-9676 or email us for further assistance with tracking.

    Should you have other questions or concerns about these privacy policies, please call us at 1(888)509-9676 or send us an email at sales@earlybirdshops.com.

    Using a Discount Code

    Discount codes are often used when we have special offers for our customers. To take advantage of the discount code, place the item or items the discount applies to in your shopping cart and proceed thorough the order process as normal. After entering the correct billing address, there will be a specific location for you to enter the discount code. After the code is entered, proceed by selecting a method of payment and enter all the appropriate information. You may then submit the order. Please check the order confirmation to make sure that the discount was applied to your item. If you notice an error or have difficulties, please contact one of our Customer Service Specialists at 1(888)509-9676.

    Orders Never Received

    If you have tracked your order from our Track Your Order page and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists at 1(888)509-9676. We will research the location of your order and promptly resolve the issue.

    Back Ordered Items

    Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.

Returns

    Product Guarantee
    We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. We stand behind everything we sell at EarlyBirdShops, and promise you the absolute best online shopping experience. We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.
    Damage Product

    What should I do if the product is damaged?
    If parts/hardware are delivered faulty, EarlyBirdShops.com will replace those pieces at no expense to the consumer. Please note that all Freight Claims must be reported to us within 15 days of delivery.

    Satisfaction Guarantee

    Great Products at Great Prices
    At EarlyBirdShops, we pride ourselves on our years of experience in bringing the absolute best services and amazing prices to our satisfied customers. As you peruse our shop filled only with the best in superior quality products, rest assured that you will not find a more experienced, expedient shipping retailer offering better deals!

    30-Day No-Hassle Return Guarantee
    If you are unsatisfied with your EarlyBirdShops.com product you can contact us within 30 days of delivery for a full refund if all parts/hardware are as new and in their original packaging, no questions asked. However, you are responsible for all freight costs to return the merchandise. After 30 days, or if the item has been assembled, you may still return the item but a restocking fee will be applied.

    Return and Exchange Policy

    Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.

    PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

    If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

    All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

    If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores accessible at EarlyBirdShops.com.

    Please contact customer service at 1(888)509-9676 or email us at sales@earlybirdshops.com for further instructions on your return. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 5:00 PM PST.

    One-Year Limited Warranty

    We back all of our products with a one-year limited warranty against defects in workmanship and materials.

    Packing & Sending Your Return or Exchange

    After calling to receive a RMA (Return Merchandise Authorization) number and return address information, you will need to prepare your item for shipment. Pack the item to be returned securely in the original carton. Inside the box, please include your contact information, the order number and the reason for the return. Also note what you would like done (refund, new product shipped, etc.). On the outside of the box, write the RMA number and the appropriate address that was given to you by the customer service specialist. Make sure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or Insured Parcel Post. Using one of these methods will allow the package to be traced and also make the credit process go much quicker. We are not responsible for packages that are lost or damaged.

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